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Frequently Asked Questions

Does it cost more to use an agent?
No it doesn’t! Our services come at no additional cost to you. Our agents will meet with you and discuss your needs free of charge. Finding the right coverage for you and your family is our number one priority.
Why should I use an agent? Can't I shop online for policies myself?
Yes you can shop online, but having an insurance agent on your side to explain coverages and options, assist you with the claims process, and service your policies, is an asset to you. We follow the industry to help keep our customers well-informed and protected. We are available year round to answer questions and help you understand what happens when you use your coverage.
Why should I use a local agency like Pfaff-Karren Insurance?
Pfaff-Karren has been serving Polk County for over 70 years, and we know our community. We know our farmers, our business owners, and our families that make this a great place to live. We are involved in our communities, and we work hard to stay abreast of changes to insurance so as to communicate them to our valued customers. Having decades of knowledge in the insurance business, as well as our community, we have the ability to offer you exceptional service.