Our History
We pride ourselves on having many 3rd and 4th generation clients, which speaks volumes to the continued commitment and personal service John Pfaff believed in.
We encourage you to stop in and say hello. As always the coffee is on and our door is open.
Our Team
Karen Frascone
Co-Owner
In the process of building her client base in the early 2000s, Karen tried using colorful business cards and became the “lady with the purple business card.” She has been a member of the Salem Chamber of Commerce since 2001, and has served as a Chamber Ambassador. She has been appointed to the Board of the Monmouth Independence Chamber, and have assisted with fund raising for Partnerships in Community Living. Karen is one of two agents authorized to offer Sons of Norway insurance products in Oregon, and she is actively involved on the board of Thor Lodge, Salem Sons of Norway, as well as the Eugene Sons of Norway Sonja Lodge.
Karen and Joe still live in the first home they bought in Dallas in 1981. She loves to work on the yard and plant as many flowers as possible. They are passionate travelers, especially to Europe and anywhere tropical.
Kristin Thomas
Co-Owner
Currently, Kristin lives in Dallas, and is the mother of 5 wonderful children, and loves being a grandma as well! She is active in her community in regards to improving the access and availability for human services. As a business owner, she is involved with Polk County Community Connect, Polk County Family & Community Outreach, and personally participates in the Mid-Valley Suicide Prevention Coalition.
Jennifer Riggs
Licensed Property & Casualty CSR
In her spare time, she is an avid baseball fan and can be found cheering on the Salem-Keizer Volcanoes all summer long. She has also been an active participant in coaching sports through Kids Inc and Pop Warner. She currently resides in Dallas with her daughter.
Alondra Hernandez
Executive Support Assistant & Certified Oregon Health Plan Assister
A native of California, Alondra lives in Monmouth with her family.
Juan Landeros Jr.
It is with great sadness that we share our beloved employee, and friend, Juan Landeros Jr., passed away May 15, 2020 from cancer.
Juan was an example of faith, optimism and dedication. Everyone that met him instantly smiled and his joyful nature brightened everyone’s day.
Juan’s greatest accomplishment and source of pride was being a father. His children’s school pictures, sports pictures, drawings and notes decorated his desk.
We were blessed knowing him and sharing in his laughter.
He is survived by his seven children, and loving family.