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About

Pfaff-Karren Insurance is an independent agency, not a captive agency. What that means for you, is that we can shop your insurance with many different companies and find the best value for the coverage you need. The carriers we have partnered with are highly regarded for their claims, customer service, coverage and payment options. These partnerships allow us to offer personally tailored insurance packages at a great value to our customers.

Our History

Founded in 1947, John Pfaff started his insurance agency, John Pfaff & Co in downtown Independence. John had a reputation for his integrity and amazing personal service that he gave his clients and friends. As the agency grew, Thomas Karren joined John as a partner. In the mid-1970’s, John’s son Tom also joined the agency. John would retire in 1978, and Tom Pfaff and Tom Karren formed the newly named Pfaff-Karren Insurance. The agency moved into the brand new Central Plaza in 1980, where it’s still located today. Pfaff-Karren insurance has a long history of providing insurance services and supporting the local community. We are committed to continuing this tradition for many years to come.

We pride ourselves on having many 3rd and 4th generation clients, which speaks volumes to the continued commitment and personal service John Pfaff believed in. We appreciate our customers and strive to provide them the best value and service for all their insurance needs.